With social distancing restrictions in place, insurers need to boost agent and advisor assisted sales by cultivating virtual sales. During this time of disruption and sustained social distancing restrictions, consumers continue to adapt their purchasing behaviors. They are buying more…
Learn about the four periods of disruption and what they mean for insurers. There’s no question that insurance carriers are feeling the effects of disruption. However, while this disruption can be daunting, it doesn’t have to derail you. To help…
The response to COVID-19 drove the pivot to remote work over the course of days. As the crisis plays-out, and insurers are required to sustain remote operations for sales and service, it is clear that many insurers were not prepared…
In this series, I’ve explored what carriers need to be doing now and cross-industry partnerships that are building trust with insurance customers through digital. But what about later? How can carriers ensure business continuity amid the uncertainty of the pandemic…
As social distancing continues and people become more accustomed to working from home, we’re seeing an acceleration of digital workforces and the systems that support them. This is particularly apparent in the U.S. life and annuity industry where the COVID-19…
Insurers know they’re facing disruption. But how bad is it and what can they do about it? We all know the insurance industry is facing disruption on all sides. Insurers are being challenged to adopt new technologies. They have to…
The insurer-customer relationship has changed—and not just because of COVID-19. Insurers around the world are strengthening customer trust during with cross-industry digital collaborations. As the insurance industry navigates the COVID-19 crisis alongside other sectors, the individual user experience is now…
The COVID-19 pandemic has upended traditional in-person insurance sales methods, which means now is a great time to pivot to virtual selling. If you’re used to selling insurance in-person, the COVID-19 crisis has probably turned your world upside down. Lockdowns…
In only months, even just weeks, the COVID-19 pandemic forever changed how all industries operate. Insurance has felt the impact across the board and much quicker than past economic or health crises. How carriers move forward with business and future…
Insurers should prepare for a post-pandemic business environment that will be intensely digital and full of uncertainty The sudden acceleration in the uptake of digital technologies by consumers and businesses during the COVID-19 pandemic is dramatically transforming how we live,…
